FREE TECH GUIDE
Printer Not Working? Try These Fixes First
A simple checklist to troubleshoot a printer that will not print.
1. Check the basics
Confirm the printer is powered on, has paper, and shows no error or jam warning. If it uses ink or toner, check the levels.
2. Make sure you selected the right printer
On your computer, open the print dialog and confirm the correct printer is selected. Remove any paused or stuck jobs from the print queue.
3. Check the connection
For Wi-Fi printers, make sure the printer and computer are connected to the same home network. A guest network can prevent devices from seeing each other.
4. Restart in order
Restart the printer and computer. If the printer is wireless and still offline, restart the router too, then allow a few minutes for everything to reconnect.
5. Try a test page
Print a test page from the printer settings. If the printer can print its own test page but not from your computer, the issue may be a driver, print queue, or connection setting.
Still stuck?
Gulfway Tech helps with printers and scanners at homes and small offices in Southwest Florida.